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DAFTAR PUSTAKA

Ada s, Denis., Nelson Ryan, Todd Peter. 1992. “Perceived Usefulness, ease of use, and Usage of Information Technology : A Replication.” Management Information System Quarterly, vol. 21(3).

Agarwal, R., dan Prasad, J. 1999. “Are Individual Differences Germane to the Acceptance of New Information Technologies?” Decision Sciences (30:2), pp. 361–391.

Akbar, Rizky. 2005. “Pengaruh Komitmen Profesional terhadap Kepuasan Kerja Auditor.” Skripsi dipublikasikan. Program Sarjana Akuntansi, Universitas Widyatama, Bandung.

Al-Gahtani, Said S. 2001. “The Applicability of TAM Outside North America: An Empirical Test in the United Kingdom.” http://www.idea group.com/articles/details..asp?id=361

Arens, Alvin A., Randall J.Elder, dan Marks S. Beasleay. 2005. “Auditing and Assurance Services.” New Jersey: Pearson Prentice Hall.

Davis, F.D. 1989. “Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology.” Management Information System Quarterly. September 1989.

Davis F.D, Bagozzi Richard P dan Warshaw Paul R. 1989. ”User Acceptance of Computer Technology : A Comparison of Two Theoritical Model.” Management Science. August 1989.

Fishbein dan Ajzen. 1975. “Belief Attitude, intentions and Behavior : An Introduction to Theory and Reserch.” Addison-Wissley. Boston. Ma. 1975.

Goodhue Dale dan Thompson Ronald. 1995. “Task Technology Fit and Individual Performance.” Management Information System Quarterly. June 1995. Hubona, G.S. dan Jones, A.B. 2003. 

“Modelling the User Acceptance of E-Mail” http://www.hicss.hawaii.edu/HICSSpapers/CLMEC01.pdf

Handayani, Sri. Dan warsito Kawedar. 2004. “Pengaruh Komputer Mikro terhadap Kinerja dan Kepuasan Auditor.” Jurnal Akuntansi dan Auditing, Vol 1 No 1,November 2004. Semarang

Igbaria, M., Zinatelli, N., Cragg, P., dan Cavaye, L. M. 1997. “Personal computing acceptance factors in small firms: A structural equation model.” MIS Quarterly, 21(3), 279–302.

Ghozali, Imam. 2008. “Structural Equation Modelling Metode Alternatif dengan Partial Least Square.” Edisi 2. Semarang: Badan Penerbit UNDIP.

Jackson, Simeon dan Leitch Robert. 1997. “Toward an Understanding of the Behavioral Intention to Use an Information System.” Decision Sciences. Spring 1997.

Jantan,T.Ramayah, Chin Weng Wah. 2001. “Personal Computer Acceptance by Small and Medium sized Companies Evidences from Malaysia.” Jurnal Manajemen dan Bisnis, No 1 Vol 3, Program Magister Manajemen Universitas Syiah Kuala (UNSYIAH), Banda Aceh.

Juniarti. 2001. “Technology Acceptance Model (TAM) dan Theory of Planned Behavior (TPB), aplikasinya dalam pengunaan software auditoleh Auditor.” Jurnal Riset Akuntansi Indonesia, Vol. 4 No.3 September 332-354. Yogyakarta.

Jurnali, Teddy. 2001. ”Analisis Pengaruh Faktor Kesesuaian Tugas-Teknologi dan Pemanfaatan Teknologi Informasi.” Terhadap Kinerja Akuntan Publik. 

Simposium Nasional Akuntansi IV. 2001.

Laudon, K.C., Jane P. Laudon. 2004. “Management Information Systems.” 8th edition. New Jersey : Prentice- Hall, Inc.

Lucas, H.C dan Valerie K. Spitler. 1996. “Extending The Technology Acceptance Model : A field Study of Broker Workstations.” IEEE.

Malhotra, Yogesh & Galletta, Dennis F. 1999, “Extending The Technology Acceptance Model to Account for Social Influence: Theoretical Bases and Emperical Validation.”
Maskur, Ani. 2005. “Analisis Technology Acceptance Model (TAM) dan Faktor- Faktor yang mempengaruhi Pemanfaatan Komputer serta Pengaruhnya terhadap Kinerja Akuntan Publik.” Skripsi tidak dipublikasikan. Program Sarjana Akuntansi, Universitas Diponegoro, Semarang.

Milchrahm, Elisabeth. 2003. “Modelling the Acceptance of Information Technology.”http://www.inforum.cz/inforum2003/prispevky/milchrahm_elisab eth.pdf.

Money, William. 2004. “Aplication of the Technology Acceptance Model (TAM) to a Knowledge Management System.” IEEE.

Mulyadi, 2002. “Auditing.” Jakarta : Salemba Empat.

Nasution, Fahmi Natigor. 2004. “Penggunaan Teknologi Informasi Berdasarkan Aspek Perilaku (Behavioral Aspect).” Digitized by USU digital library.

Noviari, Naniek. 2009. “Pengaruh Kemajuan Teknologi informasi terhadap Perkembangan Akuntansi.” Jurnal Riset Akuntansi Indonesia. 2009

Palupi, A. 2009. “Analisis Technology Acceptance Model (TAM) Terhadap Penerimaan dan Penggunaan Perangkat Lunak Akuntansi (PLA) Di Kalangan Mahasiswa Akuntansi.” Skripsi tidak dipublikasikan. Program Sarjana Akuntansi, Universitas Diponegoro, Semarang.

Sugeng dan Nur Indriantoro. 1998. “Peran Faktor Kecocokan Tugas-Teknologi dalam Memperoleh Pengaruh Positif Teknologi Informasi Terhadap Kinerja Individual.” Jurnal Ekonomi dan Bisnis Indonesia. 1998.

Suhendro, Saring. 2007. ”Auditing E-Commerce: Proses Pengumpulan Bukti Audit dan Validasi Bukti Audit.” Jurnal Akuntansi dan Keuangan, Vol. 12, No. 1.

Supriyati. 2005. “Peranan Teknologi Informasi Dalam Audit Sistem Informasi Komputerisasi Akuntansi.” Majalah Ilmiah Unikom, Vol.6, hlm. 35-50

Szajna, B., 1996. “Empirical Evaluation of the Revised Technology Acceptance Model.” Management Science, Vol. 42, No. 1, pp. 85-89.

Tangke, N. 2004. “Analisa Penerimaan Penerapan Komputer Mikro (KOMPUTER MIKRO) dengan Menggunakan Technology Acceptance Model (TAM) pada Badan Pemeriksa Keuangan (BPK) RI.” Jurnal Akuntansi dan Keuangan, Vol. 6, No. 1, pp.10-30.

Anderson, E. W. 1994. “Cross-Category Variation in Customer Satisfaction and Retention”. Marketing Letter, Vol. 5 No. 1, pp. 19-30.

Anderson, E. W. and M. W. Sullivan. 1993. “The Antecedents and Consequences of Customer Satisfaction for Firms”. Marketing Science, Vol. 12 No. 2, pp. 125-145.

Anderson, E. W., and V. Mittal 2000. “Strengthening the Satisfaction-Profit Chain”. Journal of Service Research, Vol. 3 No. 2, pp. 107-120.

Bo, W. C. 2005. “The Influence of Customer Satisfaction and Switching Cost on Customer Retention: A Survey of Retailing Internet Banking Users in Hong Kong”. Disertasi Dipublikasikan, International Graduate School of Management, Division of Business and Enterprise, University of South Australia.

Bruhn, M. 2003. Relationship Marketing. New Jersey: Prentice Hall. Buttle, F. 2004. CRM: Concepts and Tools. Amsterdam: Elvier.

Colgate, M. and B. Lang. 2001. “Switching Barriers in Consumer Market: An Investigation of the Financial Services Industry”. Journal of Consumer Marketing, Vol. 18 No. 4, pp. 332-347.

Cranage, D. 2004. “Plan to Do It right: And Plan for Recovery”. International Journal of Contemporary Hospitality Management, Vol. 16 No. 4, pp. 210-219.

Desai, K.K. and V. Mahajan. 1998. “Strategic Role of Affect-Based Attitudes in The Acquisition, Development, and Retention of Customers”. Journal of Business Research, Vol. 42, pp. 309-24.

Dick, A. S. and K. Basu. 1994. “Customer Loyalty: Toward an Integrated Framework”. Journal of Academy of Marketing Science, Vol. 22 No. 2, pp. 99-133.

Direktorat Jenderal Pos dan Telekomunikasi. 2009. “Data Statistik Postel, Semester I 2009”. Jakarta.

Dwyer, F.R and J. F. Tanner. 1999. Business Marketing: Connecting Strategy, Relationships and Learning. Boston: McGraw-Hill.

Ennew, C.T. and M.R. Binks. 1996. “The Impact of Service Quality and Service Relationship Characteristics on Customer Retention: Small Business and Their Banks in The UK”. British Journal of Management, Vol. 7 No. 3, pp. 219-230.

Ferdinand, A. T. 2006. Metode Penelitian Manajemen: Pedoman Penelitian untuk Penulisan Skripsi, Tesis, dan Disertasi. Semarang: BP UNDIP.

Fornell, C. 1992. “A National Customer Satisfaction Barometer: The Swedish Experience”. Journal of Marketing, Vol. 56, pp. 6-21.

Garbarino, E. and M. S. Johnson. 1999. “The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships”. Journal of Marketing, Vol. 63, pp. 70-87.

Ghozali, I. 2001. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: RPUD.

Gronroos, C. 1994. “Keynote Paper from Marketing Mix to Relationship Marketing- towards A Paradigm Shift in Marketing”. Asia-Australia. Merketing Journal, Vol. 2 No. 1, pp. 322-339.

Heskett, J. L., T. O. Jones, G. W. Lovemann, W. E. Jr. Sasser, and L. A. Schlesinger. 1994. “Putting The Service-Profit Chain to Work. Harvard Business Review, Vol. 72 No. 2, pp. 164-170.

Hennig-Thurau, T. and A. Klee. 1997. “The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development”. Psychology and Marketing, Vol. 14 No. 8, pp. 737-764.

Hunt, S. D., D. B. Arnett and S. Madhayaram. 2006. “The Explanatory Foundations of Relationship Marketing Theory”. Journal of Business and Industrial Marketing, Vol. 21 No. 2, pp. 72-87.

Keller, K. L. 2003. Strategic Brand Management. Singapore: Person Education, Inc.

Klemperer, P. 1995. “Competition When Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade”. The Review of Economic Studies, Vol. 62, pp. 515-539.

Kotler, P. 1993. Manajemen Pemasaran I: Analisis, Perencanaan, Implementasi, dan Pengendalian. Jakarta: PT. Prenhalindo Indonesia.

Kotler, P. 1993. Manajemen Pemasaran II: Analisis, Perencanaan, Implementasi, dan Pengendalian. Jakarta: PT. Prenhalindo Indonesia.

Kotler, P. 2003. Marketing Insight from A to Z. John Wiley & Sons., Inc.

Kotler, P. dan K. L. Keller. 2007. Manajemen Pemasaran I. Jakarta: PT. Indeks.

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